Being able to contact your cloud hosting provider any time you have any questions or experience any difficulties is very important and how quickly they will answer back and take action is often crucial, in particular when your web site is business-oriented, as more downtime can often mean losing potential clients. The support solutions are usually one way to recognize actual suppliers from resellers. The latter typically respond only to e-mail messages or support tickets and you will have to wait for a day or maybe more so as to get an answer. If the issue requires a couple of replies, you may end up losing days so as to get a problem fixed. Using the services of an authentic and trustworthy web hosting supplier, you'll be able to get in touch with the support at any time and receive a timely response no matter what the issue or your question is - pre-sales, customer or tech one.
24/7 Customer Support in Cloud Hosting
We acknowledge the significance of getting assistance without delay, that's why our cloud hosting services include 24/7 support as well as various ways of contact. If you do not have an account yet, you can easily phone us or come on our live chat and chat with a live agent, in order to inquire about our services or check if our servers meet the system requirements for your websites. As a result, you will not end up buying a service which you cannot use. If you already have an account with us, you can also open a support ticket in your Hepsia hosting Control Panel if the issue is entirely technical or it requires additional analysis. Unlike the majority of suppliers out there today, we reply to all tickets within one hour, so you will not have to wait for an entire day. Our support services are available day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
We know how crucial it is to get timely help, especially if your web site is not functioning efficiently for whatever reason. All our Linux semi-dedicated hosting packages feature 24/7 customer and technical support, so that in case something comes up, you'll be able to use several ways to contact us - telephone line with multiple local numbers around the world, live chat, email messages and support tickets. The first two options are for billing, pre-sales and basic issues, so if you don't have an account yet, for example, you will be able to find more info regarding our solutions, or we will assist you with uncomplicated tech matters. The other two methods are for solely tech matters or everything which is more time-consuming as it's more convenient to track the communication between you and our tech support team. The guaranteed max response time for them is only 1 hour, the typical one - 15-20 min, therefore you won't have to wait for a whole day so as to get assistance as you may have to do with other providers.
24/7 Customer Support in VPS Hosting
In case you rent a Virtual Private Server from our company, you can contact us 24/7 for any kind of server-related issue or forany problems and questions associated with the pre-installed software the server comes equipped with. If you have not purchased a virtual private server package yet, you can learn more about our solutions by giving us a call or via our live chat service. For more technical issues, you are able to send an email message or open a trouble ticket from your billing Control Panel and you will get assistance within no more than an hour regardless of the time of the day, even on weekends and holidays. The actual response time usually doesn't exceed half an hour. If you'd like to have assistance with third-party software, you will be able to reap the benefits of the Managed Services upgrade which you can add to each and every VPS plan and our admins can help you with any set up or troubleshooting problem you may have encountered.
24/7 Customer Support in Dedicated Web Hosting
We know how important it is to have quick support in general, let alone if you manage a whole server, that's why each and every dedicated server that we provide includes 24/7 support with one-hour reply time warranty regardless of the matter. This service is absolutely free for any type of difficulties with your server or the software that was installed by our admins during the setup, so you can contact us as many times as you wish, even during holidays. You could either open a ticket from your billing area or you can send an email, and the actual response time for either of these rarely exceeds thirty minutes because we have administrators available 24 / 7. If you require general info about our servers or you have a billing question/issue, you can also call one of the local telephone numbers we have on three continents or you could use our live chat service and speak with an agent online. For third-party software support, we offer a Managed Services upgrade, that you can include to your server package through your billing Control Panel.