Even though the web hosting service provided by the different companies is roughly the same, every provider has a customized platform with its own modifications and different ways to execute particular procedures. That’s why, an information-crammed knowledge base will be rather useful both for people with little to no practical experience and for technically skilled users who will at some point find out how certain procedures are executed, but will waste time in the meantime. The aim of such a knowledge base is to help make the service fast and easy to use, saving users time and efforts. The outcome is gladder clients, since they can swiftly find the info they are searching for, and a whole lot less work for the help desk support staff, because usually the majority of the enquiries and difficulties that customers have got are already included in the knowledge base. Given that the articles themselves are competently written and encompass more things, you will be able to find out more not only about your own account, but also about the web hosting service as a whole.
Extensive Online Documentation in Cloud Hosting
If you have ordered your first cloud hosting account through our company or have migrated your website over to us, you will get familiar with our services and our custom Hepsia Control Panel before you know it as we have compiled a detailed web-based knowledge base where you can find all the information that you could ever need – both general info in regards to the hosting service as a whole and more specific info about the different features that you can make use of and the complications that you could run into. The articles themselves are available in 2 locations. The whole article list is accessible via the Help section of the Control Panel. You can read relevant articles about the different features in each and every Control Panel section too. You can become aware of how to accomplish basically everything, from enabling an .htaccess config file to administering an electronic mailing list, and all the articles feature in-depth instructions, so you won’t ever get confused because of an unclear text. Needless to say, in case you experience a more specific problem and you do not find anything about it in our knowledge base, you can contact our help desk team 24-7.
Extensive Online Documentation in Semi-dedicated Hosting
Our Linux semi-dedicated hosting packages come with exhaustive online technical documentation where you will find information on all the features that our in-house created Hepsia Control Panel offers, together with solutions to different questions and difficulties that you may encounter. All installation manuals feature in-depth explanations, so you won’t need to worry about overlooking something in case you aim to export a database, for instance. The troubleshooting articles include a number of different viable reasons for given problems and the solution for each one of them, so in case you are unable to send email messages even though you have the right outgoing mail server settings, for example, you can swiftly discover what the reason may be and repair the problem with a couple of clicks of the mouse in your email client. As Hepsia has quite a lot of features, you will be able to find related articles in each single section. In case you prefer to examine all help articles, click on the Help link, which is located in the top right corner of the page.