There are a number of ways to touch base with the hosting company whose services you’re using, but the one that you’ll always find irrespective of which company you choose is a trouble ticket system. This is the least complicated means of communication for different reasons. In case no customer care staff member is free at the moment and they’re all engaged, a phone call may not be answered, but a ticket will invariably hit home. Additionally, you can copy ‘n’ paste extensive bits of info without having to worry about printing mistakes, and if a specific issue needs more time to be fixed or a number of responses must be exchanged, all the information will be in one location, so either party can always see the comments provided by the other one. The disadvantage of using tickets to get in touch with your hosting company is that they are usually separate from the hosting platform, which means that if you have to provide info or to adhere to directions, you will need to use at least two different admin dashboards and this number could increase in case you want to manage a handful of domain names. Plus, lots of web hosting companies reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst awaiting a response.