There are a number of ways to touch base with the hosting company whose services you’re using, but the one that you’ll always find irrespective of which company you choose is a trouble ticket system. This is the least complicated means of communication for different reasons. In case no customer care staff member is free at the moment and they’re all engaged, a phone call may not be answered, but a ticket will invariably hit home. Additionally, you can copy ‘n’ paste extensive bits of info without having to worry about printing mistakes, and if a specific issue needs more time to be fixed or a number of responses must be exchanged, all the information will be in one location, so either party can always see the comments provided by the other one. The disadvantage of using tickets to get in touch with your hosting company is that they are usually separate from the hosting platform, which means that if you have to provide info or to adhere to directions, you will need to use at least two different admin dashboards and this number could increase in case you want to manage a handful of domain names. Plus, lots of web hosting companies reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst awaiting a response.
Integrated Ticketing System in Cloud Hosting
Our Linux cloud packages come with an integrated trouble ticket system, which is an integral part of our custom-built Hepsia Control Panel. In stark contrast to other similar tools, Hepsia allows you to manage everything related to the hosting service itself in one and the same place – payments, web files, e-mails, support tickets, etc., eliminating the necessity to sign in and out of different systems. If you’ve got any pre-sales or technical questions or any problems, you can post a ticket with just a couple of clicks without logging out of your hosting Control Panel. During the process, you can select a category and our system will present you with a number of articles, which will provide you with more info and which may help you solve any given issue before you actually post a ticket. We guarantee a trouble ticket response time of maximum 60 minutes, even if it’s a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it’s far more convenient to manage everything from one single location, which is why we’ve integrated a ticketing system into the custom-developed Hepsia Control Panel, which comes with every single semi-dedicated server account. This will allow you to handle the correspondence with our help desk support staff along with your website content, which suggests that you will not need to memorize one more logon name for a different admin interface. You will be able to open a new ticket or to check the status of an old one with less than several mouse clicks whilst you are browsing the content hosted in your semi-dedicated account. On top of that, you can look through older tickets using an intelligent search filter or read applicable FAQ articles with solutions to commonly met obstacles. The built-in trouble ticket system is monitored 24-7-365 with the maximum ticket response time being only 60 minutes, so there will always be someone to help you.