A live chat is a real-time way of communication between a website hosting supplier's support crew and its clients. It is an efficient way to receive some information about the website hosting services or get some problem resolved as you are talking to a live representative. The benefits of using a real-time chat service rather than calling or opening a ticket are the low chance of mistakes any time you exchange info like usernames or domain names, the quicker response time because the communication is real-time as well as the fact that you don't need to stay on the chat constantly - you can do something else while the agent investigates the issue in question. In addition, you can join a live chat room from any computer which is connected to the world wide web, avoiding the phone rates that you'll need to pay when you're calling to a different country.
Live Chat Support in Cloud Hosting
Along with the phone and ticket support, our company provides live chat support too. You're able to contact us every single day, which includes weekends and holidays, and we will give you more info about the Linux cloud packages that we offer if you are not among our customers yet, or about general and billing questions if you already have an account. Though for strictly technical issues you'll need to open a ticket to the tech support team, since such matters will need more time to be taken care of, you may still contact us on our live chat for some technical info. For instance, we're able to assist you to set up an email address in your e-mail client or troubleshoot numerous issues, saving you plenty of time. Even if our telephone lines are already off for the day, you'll be able to speak to a live person.
Live Chat Support in Semi-dedicated Hosting
We provide live chat support that is accessible to all our potential and current clients. In case you're looking for a new website hosting account, you'll be able to chat in real time to one of our representatives and get more info about our Linux semi-dedicated hosting packages in order to select the best plan for your websites. In the event that you already have an account with us, we can assist you in a timely manner with billing, general and first-level techissues. Even though sometimes you'll need to open a support ticket as there are things that cannot be resolved through a live chat, we can help you with various common tasks, for example installing an email account in an e-mail client or forwarding one domain name to another one. This way, you'll enjoy timely support and you'll save a lot of time.