If you’ve ever got any queries with regards to your web hosting plan or if you experience a problem with your sites, you will have to contact the web hosting provider’s tech support team. It may not matter how quickly they will answer when you've got a general inquiry, but an issue like a misapplied app update, for example, may lead to your website becoming broken or inaccessible online. And the longer you wait for the support team to assist you, the longer the website will be down. If you offer services or goods online, any downtime will unfavorably affect your website and you may lose current or prospective customers. Lots of hosting providers, particularly resellers, handle emails and trouble tickets within 24 hours, but in the digital epoch that is far too long, as clients will scarcely ever come back to a site that is not functioning properly for a lengthy time period.
One-Hour Response Guarantee in Cloud Hosting
Our guaranteed maximum response time for any trouble ticket that you open or any e-mail that you write is only one hour, even in case you contact us during weekends and legal holidays. Regardless of the nature of your issue or enquiry, we’ll help you right away and will supply you with the necessary information to fix any problem with your websites. The real reaction time normally does not surpass fifteen to twenty minutes, which goes to say that you can forget about waiting around for hours and hours on end to get a problem sorted out or what’s even worse than that – waiting around one whole day only to obtain a reply that more info is required whilst nothing is solved. We will offer you assistance in a well-timed manner purely because we realize just how invaluable time can be in the dynamic Internet world. The sixty-minute response guarantee is valid for any technical or billing enquiry that you may have concerning our Linux cloud packages.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our tech support engineers will be at your disposal all the time and they will respond to any ticket that you submit via our hosting Control Panel within maximum one hour. The ticket response time is guaranteed regardless of whether you have a general query relating to your semi-dedicated server or you chance upon some challenge and you won’t have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time it is, we’ll be there to help you out, as we are available 24 hours a day, 7 days a week, 365 days a year to address any general, technical or billing issue. If you get in touch with us about anything that’s within our capability, we’ll resolve it before we reply to you, which goes to say that you won’t have to wait for hours or even days while the problem persists. In case there’s something that you need to do on your end, we will supply you with the required details – what workable solutions to try, what actions to take, etc.