There're plenty of cloud hosting suppliers on the market today, however many of them are resellers that have limited resources, particularly when it comes to support. A good way to distinguish them is the option to reach the company over the phone. The level of support that you can have through this channel of communication will vary depending on the service provider - some provide you with expert phone support, others offer general and customer support only as some issues are more time-consuming and it is a lot less difficult to be resolved with a ticket, particularly if the situation has to be escalated. However, it's good to find that you can reach your web hosting supplier because there're numerous small matters that can be resolved efficiently and in a timely manner with a telephone call, not mentioning that you're able to get additional info for the services even before you become a customer.
Phone Support in Cloud Hosting
If you decide to buy one of our Linux cloud packages, you can talk with our support team over the phone for 14 hours every day. We will help you select the ideal package for your sites since we believe that it's better to discuss this kind of matters with a live person. If you already have an account, we are able to assist you with any sales/billing questions and general matters, even with some tech problems which don't involve a lot of time or escalation to a system administrator as it will be more appropriate to open a ticket for time-consuming matters so as to have the entire correspondence in a single place. We have phone numbers in the US, the United Kingdom and Australia, so you can call the one you prefer and talk to our agents.
Phone Support in Semi-dedicated Hosting
When you want more info about the Linux semi-dedicated hosting packages that we offer, you have the option to call some of the three support lines that we have around the globe - in the U.S.A., the United Kingdom and Australia. By doing this, you're able to check ahead of time if our solutions will be suitable for your web sites. If you are already our customer and you've got a semi-dedicated account, you're able to contact us on the phone for 14 hours a day about any kind of billing or common questions. For strictly technical problems you can employ our ticketing system so as to contact our tech support since sometroubles simply require extra time to be solved, but we will assist you over the phone with various minor technical issues as well, saving you the time and efforts.