Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Delivering great quality support in a timely manner is our main priority, so that we support each Linux cloud packages plan with a 1–hour ticket response warranty. As soon as you post a ticket or send us an e–mail, our client help and support crew will do their best to deliver the most acceptable answer to your issue and to supply you with advice in a timely fashion.

  • Top quality support service
  • A Top–quality Support Service

  • Our support service is offered by a team of licensed techs who are able to respond to your request quickly. You’ll be able to contact the technical support crew by opening a help support ticket from your Website Control Panel or by submitting us an e–mail. On business days, you may as well contact us on the phone or make use of the live chat option.

  • Intuitive help center
  • An Intuitive Help Section

  • Pinome Cloud’s Control Panel gives a comprehensive practical knowledge base which is integrated into all sections. In each part, you will find a Help control key which will load for you a selection of step–by–step online classes on how to employ a specific option or complete a selected action. Additionally, we have made training video lessons so that you could get a better idea of the Control Panel’s interface.