Customer Support Channels
A 1–Hour Ticket Response Guarantee
Every assistance request you submit to us will be responded to within maximum 60 minutes. In case your support ticket or e–mail needs further assistance from an administrator, we will timely forward it and leave a comment to let you know that your case is being worked on. If you make use of the Admin Services package, all of the server management services included there will be carried out at a time of your liking.
A Premium Client Care Service
- We’ll be at your disposal twenty–four–seven to answer any queries that you may have about our Website Control Panel and any of the applications that we have preinstalled for you on the server. If you also need help with server admin procedures, take advantage of our Admin Services package, which includes data backup hard disk space, weekly Operating System updates, server monitoring and restarting procedures, plus troubleshooting and software installation procedures.
A User–Friendly Help Area
Our Website Control Panel has been installed by default for each Linux dedicated servers hosting package. Among its functions is a rather handy integrated knowledge base that will guide you step by step on all the actions that you can carry out. Most of the help articles have video versions which show all the operations that you can perform in a very illustrative way. You can find all the educational articles and the video tutorials in the top right corner of each section of the Website Control Panel.