Support and Help Channels
A 60 mins Ticket Resolution Guarantee
Our customer support staff is online 24x7 to take care of all of your support needs. Every ticket you post to us will be resolved within no more than sixty minutes. If your issue demands some help from an administrator, we’ll send the ticket to the person on shift and will let you know that the issue is being taken care of.
Professional Client Assist Service
We deliver around the clock technical help through a lightning fast ticket program integrated into your Control Panel. You can e–mail us all the time about any of the packages that come pre–configured on the virtual server, including the desired Linux distribution, the server admin panel and our in–house created Website Control Panel.
An Intuitive Help Section
An exhaustive and routinely updated article base is incorporated into our custom–built Website Control Panel. It provides quick tips about how to carry out all of the necessary site supervision tasks. The Help section gives you comprehensive how–to tutorials and step by step video guides. You can gain access to the Help area by hitting the Help or Video buttons in the upper right part of each Control Panel section.